Frequently Asked Questions

Yes! There is parking on site which provides 1 hour free, and you can find 2 hour free parking in the adjacent streets.

Yes, it is. There are ramp and lift access points at each entrance, and an internal lift between the two levels.

Yes. There are multiple men’s, women’s, and accessible bathrooms on each level.

Sure is! Boasting numerous cafes and food venues, you can grab a coffee or a Messina whilst you are there. There are retail stores such as Aldi, PetBarn, and [kitchen store name], plus every 3rd weekend of the month there are markets throughout the ground floor. Wander through to enjoy homemade items ranging from candles and homewares to croissants and canine delights.

Certain venues allow well-behaved doggos on leads into their spaces. Reach out to the venue if you are unsure.

We want to focus our attention on you and your treatment, so we unfortunately can’t allow pets in with us. Photos and stories of your furry friends are always welcome!

A medical referral is not required for any physiotherapy review. However, it is desirable to gain a handover including any concerns they have, to ensure you and your child’s wellbeing. Please ask for our intake form for them to fill out prior to your initial appointment.

In our initial assessment, we will discuss your concerns, goals, and how physio can best help you. We will give an estimate of number and frequency of sessions. Our aim is to empower you and be there to support you if and when you need.

This depends on a few factors. We will discuss expected outcomes each session based on the severity of your issue, how long you have had it for, and what treatment you have received.

Physio treatment includes a variety of techniques, which can include massage or dry needling if indicated. These modalities may help us relax your muscles or decrease your pain, allowing us to find the root cause and provide target therapy. Before performing any treatment, we will discuss what we would like to do, why, and what the outcome should be.

Our paediatric physiotherapist is happy to support home visits on a case-by-case basis. Please send through an enquire to discuss your individual situation.

For women’s Health issues, we prefer you to come into the clinic, where we have appropriate equipment for your assessment and treatment.

As a Level 2 trained Women’s Pelvic Health Physiotherapist, Emily can effectively assess and treat issues such as incontinence (urinary and faecal), constipation, pelvic pain, pregnancy-related issues, post-partum recovery including abdominal separation or perineal tears, endometriosis management, and prolapse (to name a few). With your consent, we will consult your treating medical practitioners if we have any concerns or need further information.

Yes. Our Women’s Health Physiotherapist is Level 2 trained. Firstly, she can observe and palpate areas externally in order to assess and treat any issues in your pelvic region. If deemed necessary for your care, she can perform an internal assessment of pelvic floor muscle integrity and strength or look for signs of prolapse.

Although we want to focus our full attention on you during your visit, we completely understand that it isn’t always possible to have someone else care for your child. They are welcome in the session, and we will support them in any way possible.

Our therapist, Emily, is trained in paediatrics as well. If you have any concerns with your child’s health or development, book in a paediatric consult with her adjacent to yours.

Yes! Emily has worked in children’s hospitals throughout NSW, Victoria, QLD, and England, including neonatal and paediatric ICUs and wards. She can assess and treat a number of issues such as developmental concerns, and provide support for breathing diagnoses such as CLD (Chronic Lung Disease in the Infant), TOF (transoesophageal fistula), and Cystic Fibrosis.

Yes, we do. Adolescents can suffer from a variety of issues amenable to physio. We provide a non-judgemental space to come in for concerns such as incontinence (bladder and bowel), constipation, asthma, recurrent breathing issues (including bronchiectasis), and functional issues. Reach out via the enquiry form if you would like to discuss our ability to help prior to your child’s initial appointment.

Absolutely. Our therapist can see any child on the NDIS that is self- or plan- managed. Most will have approval for a certain amount of physiotherapy during the set up of your plan. If not, Emily can perform a thorough assessment and provide a report to the NDIS outlining what physiotherapy could provide for your child. This may need to be paid in full by yourself at the time and reimbursed by the NDIS, but can be discussed at the time of booking.